TAXES AND CUSTOMS
All prices are exclusive of all sales, use, and excise taxes, duties, and charges imposed by any governmental authority on any amounts payable by the buyer. The buyer shall be responsible for all such charges, costs, and taxes when they are liable to pay for goods. Sales tax rates are calculated based on the shipping address. If a customer is tax-exempt, the purchaser should email a copy of their tax exemption certificate to firstname.lastname@example.org.
Scientific Calibration ships F.O.B. origin point. In F.O.B. origin point, title transfers at the time and place of shipment. Should damage or loss occur during transportation, it is between the customer and the transportation company to settle. Delivery and shipment charges are payable by the customer. If the equipment is picked up locally from our office with the customer’s transportation, SciCal is not responsible for damages to the delivered goods.
Before purchasing, please inquire if your instrument will be shipping outside of the continental US or Canada. We provide international shipping warranties on a case-by-case basis. Customers are responsible for shipping charges and any additional local customs or taxes both ways on all international shipments unless other arrangements have been made. Before ordering, the customer should request specific details from the appropriate customs and tax authorities.
Inspect your shipment before accepting the delivery and signing any carrier paperwork. It is essential to check your equipment for any damage before accepting and signing for delivery. If there is damage to the shipment, refuse it and note the damage on the Bill of Lading or notify UPS/FedEx driver so he may enter the reason for the refusal into the shipment notes.
Please call or email us within 48 hours of receipt, and we will issue a returned goods authorization (RGA) number for the refused shipment. If damage issues arise after signing for the delivery and without first noting the damage on the Bill of Lading or notifying the driver, you will be responsible for filing all claims with the carrier. Therefore, a thorough and immediate inspection of all shipments is a significant step before signing for and accepting delivery.
EQUIPMENT FUNCTIONALITY WARRANTY
Our standard 30 days warranty covers most instruments that we sell except for 'Sold As Is' or 'Parts Only' Instruments. The warranty will cover parts and labor 30 days from the delivery date. In the event of a failure, we ask that you get in touch with us via email or phone. If we cannot help over the phone/email, the instrument may need to be returned for an in-house evaluation. Upon examination, we will repair and shipped back, or a full refund will be provided.
Missing parts, components, or accessories: Please carefully review our product advertisement. Anything that is not mentioned in the description or photos is not included. Any missing parts must be reported within seven days of delivery.
Purchased equipment may include additional warranties through the manufacturer, and please check with your representative to confirm any manufacturer warranty included with the purchase of new equipment.
DEAD ON ARRIVAL INSTRUMENTS
Set up your instrument and verify operation as soon as possible, preferably within one week upon arrival. We recommend performing install/setup procedures per manufacturer requirements. We advise that you obtain and review all documentation regarding proper installation/setup from the manufacturer. If you cannot complete proper install/setup procedures, please consult with one of our technicians or the manufacturer. If the equipment does not function correctly (this does not apply to “Parts only” or “Sold As Is” items) please notify us immediately. One of our technicians will be in touch to help you resolve the problem. You must notify us within 30 days of the delivery to receive help. If proper install/setup procedures are not followed, the warranty is void.
We put a lot of effort into packaging all of the items we sell as safely as possible. We highly recommend shipping all sensitive instruments be crated; it will offer the highest likelihood of your items arriving safely. Upon receipt, we ask that you retain ALL packaging materials until you set up and verify the instrument. Any returned shipment that is improperly packaged will be refused and sent back to the sender; this will also void any applicable warranty. Please make sure returned items are packaged well before shipping them back. Your shipping department is welcome to contact us if they need advice on proper packaging. We will gladly help.
RETURNS & WARRANTY
If a reported issue cannot be resolved, you may return your instrument within 30 days. We reserve the right to assess a 20% restocking fee depending on the item. We do not accept returns on any customized items. Upon receipt, the equipment will be thoroughly inspected, tested, and checked for improper use or mishandling. We reserve the right to refuse returns on any items that were not handled or used correctly.
Pipette tips and consumables are not returnable or refundable.
BEFORE YOU PURCHASE...RESEARCH!
Please do your research before purchasing and take advantage of the information provided on our product pages, check specifications, verify applications with the manufacturer, or communicate with our sales or technical staff for more information. We do not accept returns for incorrectly ordered instruments. Please be sure the equipment you are purchasing fits your needs.