Shipping & Returns

INTERNATIONAL SHIPPING

Please inquire prior to purchasing if your instrument will be shipping outside of the continental US or Canada. We provide international warranty on case by case basis. Customer is responsible for shipping charges both ways on all international shipments unless other arrangements have been made.

DAMAGED SHIPMENTS

Inspect your shipment before accepting the delivery and signing any carrier paperwork. All of our shipments are insured. It is important to check your equipment for any damage before accepting and signing for delivery. If there is damage to the shipment, refuse it and note the damage on the Bill of Lading or notify UPS/Fedex driver so he may enter the reason for the refusal into the shipment notes.

Please call or email us within 48 hours of receipt, and we will issue a returned goods authorization (RGA) number for the refused shipment. If damage issues arise after signing for the delivery and without first noting the damage on the Bill of Lading or notifying the driver, you will be responsible for filing all claims with the carrier. Therefore, a thorough and immediate inspection of all shipments is a major step before signing for and accepting delivery.

EQUIPMENT FUNCTIONALITY WARRANTY

Our standard 30 days warranty covers most instruments that we sell (with exception of SOLD AS IS or Parts Only Instruments). Warranty will cover parts and labor for 30 days from the delivery date. In the event of the failure we ask that you get in touch with us either via email or phone. If we unable to help over the phone/email, instrument might need to be returned back for the in house evaluation. Upon examination, it will either be repaired and shipped back or full refund will be provided.

Missing parts, components or accessories: Please carefully review our product advertisement. Anything that is not mentioned in the description or photos is not included. Any missing parts must be reported within seven days of delivery. Please check with your representative to confirm any manufacturer warranty included with the purchase of new equipment.

DEAD ON ARRIVAL INSTRUMENTS

Setup your instrument and verify operation. We recommend that you setup your equipment within one week of delivery. We recommend performing install/setup procedures per manufacturer requirements. We advise that you obtain and review all documentation regarding proper install/setup from the manufacturer. If you are unable to complete proper install/setup procedures, please consult with one of our technicians or the manufacturer. If equipment does not function correctly (*this does not apply to “Parts only” or “Sold AS IS” items)” please notify us immediately. One of our technicians will be in touch to help you resolve the problem. You must notify us within 30 days of the delivery to receive help. If proper install/setup procedures are not followed, the warranty is void.

PACKAGING

We put a lot of effort to package all of the items that we sell as safely as possible. We highly recommend shipping all sensitive instruments crated, it will offer highest likelihood for your items to arrive safely. Upon receipt we ask that you retain ALL packaging materials until you setup and verify the instrument. Any returned shipment that is improperly packaged will be refused and sent back to the sender; this will also void any applicable warranty. Please make sure returned items are packaged well before shipping them back. Your shipping department is welcome to get in touch with us if they need advice on proper packaging. We will gladly help.

RETURNS & WARRANTY

If a correctly reported issue cannot be resolved, you may return your instrument within 30 days. Depending on the item we reserve the right to assess 20% restocking fee. We do not accept returns on any customized items. Upon receipt back, the equipment will be thoroughly inspected, tested and checked for improper use or mishandling. We reserve the right to refuse returns on any items that were not handled or used properly.

BEFORE YOU PURCHASE...RESEARCH!

Please do your research before purchasing. Take advantage of the information provided on our product pages, check specifications, verify application with the manufacturer or communicate with our sales or technical staff for more information. We do not accept returns for incorrectly ordered instruments. Please be sure equipment you are purchasing fits your needs.